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President, Mr Wash Car Wash
3817 Dupont Ave.
Nathan Harris never intended to follow in his father’s and grandfather’s business footsteps, but hearing him talk so fondly about the Mr Wash business and its employees, it makes perfect sense.
Robert Harris, Nathan’s grandfather, opened his first car wash in 1958, and two more followed. His father, Steven Harris, grew it to 9 locations. Meanwhile, Nathan went to college, majoring in economics and planning for a career in real estate. After graduation, he attended an industry meeting with his dad and, he says, “I caught the bug.”
Along with honoring the corporate culture that his family has always made a priority, Nathan has made technology his focus, traveling the world looking at car washes. Improved cleaning and faster processes are the key to customer satisfaction. They’ve invested
significant sums in new machines to reduce customer waiting time.
A trend customers also like is the Mr Wash Unlimited Club that enables you to come in for a car wash every day. “Unlimited Members have a dedicated lane just for them,” says Nathan. “They pull up to the machine and the gate opens for them.”
“No matter what we spend on equipment and facilities,” he says, “our employees are our secret sauce. We share the same goals of great service for happy customers.” Treated like family, many have been with the company for decades, and there are a few three-generation stories.
Nathan is excited to be expanding the business to a third state. For Washington area customers who enjoy the nearby beaches, Mr Wash opened a new location on Route 1 in Rehoboth Beach, Delaware.