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From their very first deck addition to their most recent whole-condo renovation, BOWA is celebrating 30 years of growing up with area families. Whether making room for new additions, improving functionality for busy lives, or preparing for aging in place, BOWA continues to help families in Bethesda, Chevy Chase and Potomac improve their lives at home.
Clients come back to BOWA for a second, third and even fifth project and refer friends without hesitation. Why? “Our client-first approach and commitment to delivering heroic customer service are a refreshing alternative to typical remodeling experiences,” says Steve Kirstein, principal. “We’re honored every time a client invites us into their home, and we will do all we can to earn their trust for years to come.”
BOWA takes pride in delivering a better experience, from feasibility and design through construction and beyond. “The BOWA team made our full house renovation seamless. High quality, customer focused and professional. Follow-on support and service has been everything promised,” said a recent client.
Even after 30 years, BOWA continues honing their processes to put the client first and allay common remodeling concerns, so clients can move forward in confidence. Among these principles are encouraging fixed-price contracts in most scenarios; providing open-book budgets; staffing all projects with full-time, onsite supervision; and providing follow-on support via a dedicated Customer Service Team available 24/7 to help with emergencies. And they offer BOWA’s “Good Neighbor” programs, which proactively manage communication with project neighbors to help to keep the peace!
“Sometimes it’s the little things that make the difference in delivering a successful project and enjoyable remodeling experience, and we’ve got them covered,” says Kirstein.