Q: As a leader in the home health care industry, how did you get started?
A: I founded Advanced over 25 years ago when my father needed home care services. Later, when my mom was diagnosed with Alzheimer’s, I knew who to turn to for help: the Advanced “A” Team of care providers that we had screened, hired and trained. I know firsthand how stressful and frustrating it can be to navigate home health care for a loved one, and I know that Advanced is truly a committed partner in care. It isn’t just a business—it’s personal. My goal was to create a company that provides expert care and exceptional service at every level. I believe in deep connections in my work and personal life, and in restoring dignity to those in need of care.
Q: What is your approach to service?
A: We believe that every client deserves expert care, exceptional service and an extraordinary experience. Continuing education for our providers is a key component of that. We use a team approach for every client. It begins with the initial contact and then a comprehensive needs assessment using our skilled RNs. They work directly with our clients and their families to design a very specific plan of care with the best interests of everyone in mind. Then we find the best care provider for the job.
Once the work begins, we use our client satisfaction staff to constantly check in. These staff members manage any issues that arise. That’s why Advanced Nursing + Home Support is the only home care agency in Montgomery County to win the prestigious Home Care: Leader in Excellence award two years in a row
“Advanced has rapid screening of all of our care providers and have been providing staff to care facilities and testing labs during the pandemic. We handle the entire continuum of care, from companion and personal care to specialties in ALS, MS, Parkinson’s and memory care.”