Lanie Raphael, Senior Vice President, Practice Leader
Erika L. Marino, Assistant Vice President
7501 Wisconsin Ave., Suite 1500E
Bethesda, MD 20814
301-986-6000
www.bfsaulinsurance.com
Q: How do you measure success?
A: Lanie Raphael: I measure success through client feedback. If I can have a positive, meaningful impact on our clients’ lives, I consider myself successful.
Q: Why do you do what you do? What motivates and inspires you?
A: Erika L. Marino: I like to help people and problem solve. It is very rewarding to see the impact I can have on people’s financial lives, especially at the time of a claim. As unfortunate as claim situations are, I find solace in knowing my clients are properly protected should the unexpected happen. My goal is to help them sleep better at night by knowing this.
Q: What qualities do you think a successful insurance agent should have?
A: Erika Marino: A successful agent should be honest, responsive, knowledgeable and have their clients’ best interests at heart. I am proud that our team displays these qualities every day. I consider myself very lucky and do not take this for granted!
Q: What’s the most important lesson you’ve learned in your career?
A: Lanie Raphael: While moving up the career ladder feels good, the most rewarding roles I have taken have provided me with a more profound knowledge of the insurance industry from which my clients greatly benefit. These roles were lateral moves, so I have learned to view my career as a lattice rather than a ladder.
B. F. Saul Insurance has the knowledge and relationships with specialty insurers to meet the complex coverage and claims needs of businesses and successful families. With our team as a trusted advisor, our clients spend less time on insurance and more time doing the things they love.