Recognized as a leader in the industry, Advanced Nursing + Home Support is the sole home care agency in Montgomery County to win the Best of Home Care’s Leader in Excellence award four years in a row (2020-2023) and has also been recognized as a top care provider and a top employer
Q What got you interested in senior care?
A I founded Advanced Nursing + Home Support 30 years ago when my elderly father needed home care services. Years later, my mother was diagnosed with Alzheimer’s, and our agency had an established “A” team of caregivers ready to jump in and provide her with competent, compassionate care. Through my experience, I knew that needs change. Therefore, using a team approach, we design unique plans of care for each client. We have a full continuum of home care services: transportation, companion care, personal care and skilled nursing services giving clients the security of knowing they will continue to receive the care they require.
Q What are some of your priorities for caregivers?
A All care providers are certified, licensed and undergo a comprehensive onboarding and orientation. Education of our care providers is a keystone to the quality of care we provide. Specialty training is offered in MS, ALS, Parkinson’s and dementia, as well as “soft skills” that include interpersonal relationships, cooking and how to communicate with the families. And for the safety of both care providers and clients, all care providers are required to be fully vaccinated for Covid-19 before they can take a case.
Q How do you measure your effectiveness?
A We partner with Home Care Pulse, the industry’s leading independent satisfaction research firm. Every month, they conduct random live phone interviews with a percentage of our clients as well as our care providers. They compile the results and rank us against other providers locally and nationally.
