Operations Manager | Bethesda Magazine

Operations Manager


Germantown | Accounting, Business/Management, Customer Service, Finance, Hospital, Marketing, Project Management, Technology, Writing/Editing | Mid-level, Senior-level | Full-time
Date posted: 08-23-19

Job Description

JOB SUMMARY The Operations Manager will assist the Director of Operations with all operational aspects of the Maryland SoccerPlex and Discovery Sports Center (DSC). The Operations Manager will oversee areas such as customer service, activity management, food and beverage concessions, building and facility maintenance, and supervise event and operations staff.



    • Develop, implement, and improve processes, procedures, systems, and corresponding documentation in order to provide a continuity and consistency of service delivery at DSC and MD SoccerPlex.
    • Perform routine, unscheduled, and emergency maintenance of equipment, systems, and infrastructure
    • Ensure compliance with all Federal, State, and County regulations, laws, policies, and reporting requirements
    • Develop Project Management Plans, Communication Plans, and Risk Management Plans for assigned events in conjunction with Event Manager
    • Coordinate with suppliers and vendors for the ordering, delivery, and storage of supplies for DSC and MD SoccerPlex
    • Ensure the cleanliness of the DSC, MD SoccerPlex, and Surrounding plazas, parking lots, and comfort stations to organizational standards
    • Develop, implement, and improve a quality assurance program throughout DSC operations
    • Other duties as assigned

Staff Management

      • Recruit, train, and supervise operations staff at DSC
      • Develop, implement, and improve a customer service program for all operational staff
      • Promote a customer service focused, friendly, and professional atmosphere at DSC and MD SoccerPlex
      • Other duties as assigned


        • Assist Director of Operations on the development of an annual operating budget
        • Assist the Director of Operations with facility scheduling management
        • Daily communications with DSC and SoccerPlex staff regarding activities, staffing, work assignments, and special instructions.
        • Maintain event staff assignments for assigned events
        • Maintain budgets for assigned events
        • Other duties as assigned

Event Management

          • Assist Event Operations Manager in the planning and execution of event operations plan
          • Act as primary or secondary point of contact for events held at DSC and MD SoccerPlex including tournaments, stadium events, and special events.
          • Manage event staff during assigned events
          • Other duties as assigned

Qualifications And Education Requirements

            • Extensive knowledge about youth sports and particularly the soccer community in the United States
            • Superior oral and written communications skills
            • Effective organizational skills for managing multiple tasks
            • An earned bachelor's degree in a relevant discipline
            • Experience managing staff
            • Working knowledge about Microsoft Office Suite

Preferred Skills And Qualities

            • Knowledge of basic accounting principals and best practices for procurement
            • Knowledge of facility scheduling software
            • Positive attitude and personality
            • Ability to work independently and in a team environment, self-starter, and highly motivated
            • Knowledge of general maintenance, HVAC, electrical, and plumbing a plus

Additional Requirements

            • Ability to lift 50 pounds
            • Ability to work weekends, nights and irregular hours as needed
            • Ability to work in varying climates including extreme cold and heat
            • Ability to work in varying physical positions including standing, kneeling, seated, at height and the use of assistance equipment such ladders, lifts, and motor vehicles
            • Valid Driver's License and safe driving record
            • Reliable transportation
            • Employment contingent upon successful completion of a background check


        • Additional Salary Information:

        • Benefits including, health, dental, and vision coverage, 401K, paid vacation available.
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