Major Gifts Coordinator
Project HOPE is an international NGO of more than 500 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world’s most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and responded to humanitarian crises worldwide.
POSITION SUMMARY: The Major Gifts Coordinator supports the Director of Major Gifts to achieve team fundraising goals for Project HOPE’s lifesaving work around the world.
The position oversees all aspects of project management for collecting, compiling, analyzing, and maintaining donor records for Project HOPE’s major and planned giving programs, as well as setting internal systems to maximize donor outreach and engagement. The position also provides general support for the administration of all team projects and needs. The position is located in Project HOPE’s Bethesda, MD, office.
Database and Moves Management:
- Creates and maintains constituent files and updates donor records in a custom database
- Creates best practices with the director and a consultant for data integrity, input and ease of pulling reports.
- Works with colleagues on the direct response team to manage the movement of mid-level donors into and out of the major gifts portfolio
- Creates best practices regarding coding, notes, and data integrity in the database around this flow
- Works with internal teams and external agencies to help streamline and systematize the gift processing and acknowledgement of donors
- Conducts prospect research using wealth indicator and online tools
- Edits gift proposals and reports as needed
- Supports the mailing production for the major and planned giving programs, including quarterly newsletters, annual reports, cultivation and appeal mailings, holiday cards, donor listing confirmation mailings and surveys, and event invitations
Vendor Management and Data Collection:
- Works with vendors involved with major gifts and planned giving products and services to streamline outreach to donors, respond to inquiries, and maximize service tools
- Reviews data dashboards to help report at monthly and quarterly department meetings
- Collaborates across the development and communications team to create best practices on Microsoft Teams platform and shared drives for general filing, logging and labeling documents and correspondence to assure retention and access to information.
- Performs other administrative duties as needed, including expense reports on behalf of the director and ordering of supplies.
- 5 years’ experience in an administrative capacity; development and non-profit experience preferred
Bachelor’s degree in a related field
- Poised and professional communication style – in person, over the phone, and in writing
- Strong interpersonal skills with ability to develop positive relationships quickly and work in a team atmosphere
- Strong project management skills
- Ability to respond flexibly and resourcefully to workload fluctuations, demonstrating initiative and problem solving skills
- Demonstrated ability to work in a fast-paced entrepreneurial environment
- Detail-oriented, organized and can handle multiple projects at one time
- Able to work independently with minimal supervision and demonstrate motivational skills, professional maturity, and the ability to maintain confidentiality of information
- Proficient with Microsoft Office suite of products and in doing online research
- Experience in development and donor-facing roles preferred
- Experience with international relief or global health sectors preferred
- Experience using a CRM such as Raiser’s Edge, Salesforce, or NetForum preferred
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment and must be able to communicate in verbal and written forms.
Work environment: Typical office environment with exposure to a minimal noise level. Note: Project HOPE employees work in the global health field and may be required to travel or work in countries where working conditions are classified as a “hardship.”