IT Manager | Bethesda Magazine

IT Manager

Walker & Dunlop

Technology | Mid-level, Senior-level | Full-time
Date posted: 04-09-19

Job description

Position Summary:

The IT Manager will manage a technically diverse team responsible for the implementation and operational support of all third party and internally managed IT technologies in Walker & Dunlop’s data centers, offices, and public cloud instances. The ideal candidate will have diverse technical expertise combined with strong leadership and communication capabilities and will operate in a hands-on capacity.

Primary Responsibilities:

  • Manage all aspects of direct reports’ overall performance through leadership, mentoring, providing direction, staffing, training, delivering performance reviews, and establishing aligned goals & objectives.
  • Coordinate activities with managed service providers, vendors, contractors, and consultants to maintain and enhance technology infrastructure, manage and negotiate maintenance contracts, and maintain licensing.
  • Ensure the department vision and strategy is communicated and that department and company standards and procedures are adopted and implemented.
  • Review and approve enterprise changes and additions and enforce change management policies and procedures.
  • Analyze organization’s needs, conduct technical research, and implement appropriate solutions to meet needs and comply with department standards.
  • Ensure high availability of all critical applications and servers while meeting or exceeding Service Level Agreements (SLA).
  • Architect and migrate scalable, secure, and stable applications to the cloud and serve as a subject matter expert resource for service delivery areas.
  • Review, modify, develop, and adapt security policies based on challenges posed by a multi-tenant public cloud.
  • Manage the overall execution of large-scale projects by serving as a technical lead and subject matter expert and being accountable for the project outcome.
  • Ensure team projects are professionally defined with emphasis on risk assessment, work break-down structure, scheduling, and resources.
  • Maintain full functionality of disaster recovery environment for critical business applications to support company business continuity plan.
  • Develop and maintain technical documentation.
  • Serve as a hands-on technical escalation resource for team members.


Education and Experience:

  • Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent combination of education and work-related experience.
  • Strong leadership ability with a proven track record of building relationships, people development, and achieving challenging objectives.
  • 3 + years IT management experience leading IT operations teams.
  • 7 + years of relevant experience in systems administration including hands-on responsibilities for enterprise level systems architecture in environments with 100 or more employees.
  • 5 + years of hands-on experience in the design and support of Active Directory in a multi-site environment.
  • 5 + years of experience installing, configuring, and supporting Windows 2008-2019 server operating systems.
  • 5 + years of experience planning and executing projects including migrations, upgrades, and new implementations.
  • 3 + years of experience administering Exchange Server, with proficiency in secure messaging solutions.
  • 3 + years of hands-on experience deploying and managing VMware vSphere virtual technology.
  • 2 + years of demonstrated experience configuring and maintaining Office 365 workloads such as OneDrive, SharePoint, Exchange, and Skype for Business.
  • 2 + years of experience managing SANs, with NetApp experience preferred.
  • Experience configuring and managing secure infrastructure and services on Microsoft Azure, including Azure AD.
  • Information technology certifications such as MCSE, MCSD, ITIL VCP preferred.

Knowledge, Skills, and Abilities:

  • Ability to manage complex technical projects to stay within budget, on schedule, and deliver successful project outcomes.
  • Excellent interpersonal skills and ability to communicate effectively with all levels of the organization’s workforce while maintaining appropriate confidentiality.
  • Ability to function in a fast-paced environment, perform under stress and adapt when confronted with emergency situations.
  • Ability to resolve complex problems using analytical skills, technical expertise, or research and deliver innovative cost-effective solutions.
  • Ability to interface well with technical and non-technical personnel, including executive management.
  • Must possess a high degree of integrity and trust, along with the ability to work independently.
  • Possess excellent written and verbal communication skills to effectively communicate highly technical information to non-technical audiences.
  • Ability to develop and maintain technical documentation including diagrams, procedures, and configuration management documents.
  • Strong customer service skills with a focus on delivering the best possible outcome for the business and all customers.
  • Ability to manage time well with changing priorities to meet or exceed customer and management expectations.
  • Strong business acumen and focus in daily activities, with an attention to detail.
  • Knowledge and application of best practices of ITIL framework.
  • This position periodically requires extended hours outside of normal business hours to support service issues, emergency or maintenance tasks, and projects.
  • Must be able to travel occasionally.
  • Must be able to occasionally lift and/or move equipment up to 60 lbs.
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