Hotline Specialist | Bethesda Magazine

Hotline Specialist

EveryMind

Rockville | Non-profit | Entry-level | Part-time
Date posted: 07-29-19

A trusted mental health resource in the National Capital Region since 1957, EveryMind offers programs and services that bring healing, hope and wholeness to children, youth, adults, veterans and families. EveryMind’s programs address a full spectrum of community needs through direct services, crisis prevention and education. EveryMind positively impacts hundreds of area residents every week. Last year, EveryMind served 16,000 individuals in the region with 115,000 hours of direct support.

EveryMind has an immediate opening for a Hotline Specialist in our Text, Chat and Call Center to work overnight. The following shifts are available and the ideal candidate will be able to work 2 to 4 of the following shifts in any given week:
Saturdays midnight to 8am Sunday
Sundays midnight to 8am Monday
Tuesdays midnight to 8am Wednesday
Wednesdays midnight to 8am Thursday
The position is located in Rockville, MD and remote work may be considered after initial training.

Required Qualifications and Skills:
Strong interpersonal skills
College coursework in social science
Previous experience in crisis intervention
Previous experience working with persons with mental health issues
Must be comfortable working in a fast-paced environment and handling confidential information.

Preferred Qualifications and Skills:
Previous experience with coaching in a team environment
Prior telephone/call-center experience a plus
Skills navigating crisis situations preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides hotline coverage for designated period – phone, text and chat
Provides direct assistance to volunteers during scheduled shifts
Completes all required documentation during the shift
Assists Manager with administrative tasks and projects
Reviews volunteer calls in iCarol and provides appropriate feedback
Reviews call feedback reports provided by the Manager

EveryMind is consistently recognized for being an excellent place to work, offering a positive workplace culture and a competitive compensation package including health, dental and vision insurance, 401K matching benefit, and a generous leave schedule.

EveryMind has a great work culture and mission - come join our team!

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