Contents Supervisor | Bethesda Magazine

Contents Supervisor

Paul Davis Restoration, Inc

Gaithersburg | Marketing, Public Relations, Writing/Editing | Mid-level, Senior-level | Full-time
Date posted: 09-04-19

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at]

The Contents Supervisor will be working within our Emergency Services (Mitigation) Department within the Contents Division. The Contents Manager’s primary responsible will be to design and implement strategic improvements for the Contents Division. The Content Manager is responsible for developing and communicating all aspects of contents work flow and processing.

Essential Duties/Responsibilities

  • Assist Contents Manager and Warehouse Associates with warehouse organization
  • Responsible for equipment tracking, maintenance and upkeep
  • Responsible for daily equipment and supply inventory sheet for each contents team
  • Completion of supply order for contents division
  • Train and coach contents field staff
  • Submit your weekly time sheets and coded job hours to Contents Manager
  • Approve Contents Field Staff hourly time cards on a weekly basis
  • Assist the Project Coordinator with daily schedule, dispatch and supervision of contents and laundry assigned jobs
  • Complete initial inspections for new losses within the content’s division
  • Complete estimates within our main estimating software for contents and laundry jobs
  • Supervise, lead and coach contents division field staff and sub-contractors
  • Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
  • Complete cleaning processes for both contents and structural damage assigned jobs
  • Reporting of inventory in our main operating system, RMS
  • Completion and filing of documentation on contents and laundry jobs
  • Communicate job progress and completion with Managers, Team Leaders, customers, and insurance adjustors/carriers
  • Act as the main point of contact for the homeowners throughout assigned jobs
  • Maintain and create good relationship with insurance carriers and vendors
  • Complete work for catastrophic events
  • Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
  • Attend industry related trainings

Competency – Knowledge, Skills And Abilities

  • Knowledge of Microsoft Office applications (Outlook, Word, Excel)
  • Knowledge of estimation software
  • Knowledge of processing contents within the restoration industry
  • Customer Service Skills
  • Communication skills
  • Administration skills
  • Coaching and leadership skills
  • Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, Contractor Connection, ADP,SharePoint, and One Drive
  • Ability to create estimates in our estimation software
  • Ability to answer and communicate with customers over the phone and face to face
  • Ability to work office equipment (fax, scanner, printer, phone system, computers)
  • Ability to work independently and lead a team
  • Ability to work within hazardous environments safely
  • Ability to coordinate multiple jobs within the same time frame
  • Ability to oversee a staff on assigned jobs
  • Maintain a level of confidentiality
  • Ability to follow and represent Paul Davis culture through our company Vision, Mission, Values, and 10 Serving Basics

Required Education And Experience

  • High School Diploma or GED required
  • Two plus years’ experience as a Field Staff member within the Contents Division within the restoration industry
  • Experience with content processing procedures

Preferred Education And Experience

  • Associate Degree or bachelor’s Degree
  • IICRC certifications
  • 1 year experience in a Supervisory/Leadership role

Physical Requirement

  • Must be able to stay in a stationary position up to 25% of the time
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs
  • Occasionally operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
  • Constantly moves about job sites
  • Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
  • Occasionally ascends and descends a ladder to complete jobs
  • Must be able to observe and perceive information on a computer and documents
  • Must be able to communicate and converse with customers and staff over the phone and face to face
  • Occasionally will lift up to 50lbs
  • Ability to safely operate a company vehicle

Work Environment

The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to extreme heat and cold weather due to outdoor temperatures. The employee may be required to use a respirator for safety.

Salary: 45k plus Bonus program

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

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