Advisor Support Specialist | Bethesda Magazine

Advisor Support Specialist

Kestra Financial

Rockville | Customer Service, Technology | Entry-level | Full-time
Date posted: 11-13-19

This position processes direct business and new brokerage accounts. The purpose of the position is to review the business for licensing and completeness before it is sent to a registered principal for review and approval.

Essential Functions

  • Process account service requests which include but are not limited to new account opening, account maintenance, Corestone/Resource checking, entering W-9’s, Select Link, PES and money market changes.
  • Identify and take appropriate action to correct all NIGO (Not in good order) documents.
  • Confirm that appropriate documentation is on file for each transaction i.e. New Account Forms.
  • Accurately process asset movement requests and account opening/maintenance requests.
  • Directly communicates with registered representatives and clients primarily by telephone.
  • Contact representatives by phone or email when paperwork is not in good order. (NIGO)
  • Directly communicates with Pershing for client and rep questions regarding account setup, changes, and follow-up.
  • Spends a good part of the day answering calls.
  • Works with clients who call to unlock NetX360 Investor access and to assist them with navigational issues.
  • Monitors status of documents submitted to Pershing for approval.
  • Prepare and maintain various excel spreadsheet logs.

Knowledge, Skills and Abilities

  • Ability to successfully multi-task.
  • Strong organizational skills.
  • Attention to detail.
  • Ability to work in a fast-paced environment with strict deadlines.
  • Proven exceptional customer service skills.
  • Working knowledge and proficiency in the use of Microsoft Office (Word, Outlook and Excel)
  • Skilled in utilizing information in a data base.
  • Strong listening skills and focused.
  • Excellent writing and oral communication skills.
  • Ability to deal with conflict and challenging confrontations.


  • Associates of Arts degree desired but not required.
  • Banking Experience prefered
  • Strong competency in Microsoft Office (Word, Outlook and Excel.
  • Previous Pershing NetX360 experience desirable but not necessary.
  • Experience in an industry that required strong customer service skills, a positive demeanor, sound judgment and discretion.
  • Ability to demonstrate attention to detail, reading comprehension, and basic math skills.
  • Ability to manage several simultaneous tasks.
  • Demonstrated ability for attention to detail.
  • Experience working in a fast pace team environment that required strong collaboration among members.


The Company has a highly competitive benefits package including medical, dental, and vision insurance, health care and dependent care flexible spending accounts, a health savings account, short and long term disability, life insurance, 401(k), and paid time off, subject to the terms and availability of such benefits.

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