Q: What changes or innovations are on the horizon in your industry? How are you preparing for them?
A: Kathy Harbold: The changes are becoming less of a bricks-and-mortar business and more virtual. Our bank has invested in technology to keep pace with changing demands. Still, we remain committed to being “front and center” and present in our customer relationships. Picking up the phone is easy but taking the time to meet with and talk to customers is more important. You can achieve a greater appreciation for and understanding of clients and their companies through social interactions
Q: What professional advice would you give your younger self?
A: Barb Mackin: Don’t expect your career or personal life to be linear, and don’t be so afraid to make mistakes. There are lots of twists and turns along the way, and that’s how you learn.
Teri Thompson: Stay open-minded and don’t be afraid to try new things. Know your plan, but don’t be afraid to pivot. And network authentically. Relationships are important, and the quality of those relationships depends on what you put into them.
Q: What do you look forward to most when you go to work every day?
A: Barb Mackin: I look forward to working with my clients and colleagues and the problem-solving aspect of Commercial Real Estate; every transaction presents a new challenge.
Teri Thompson: Each day is a new opportunity to learn, grow and challenge myself, all of which make me a better person and a better banker.
In March 2021, EagleBank ranked eighth in the Washington Business Journal’s Corporate Diversity Index for midsize companies as a result of its strong policy on diversity, equity and inclusion, as well as the bank’s outstanding employee culture.